For over 25 years, Roy’s Wonderland has been India’s premier destination for imported Christmas trees and festive décor. As pioneers in the holiday decoration industry, we bring innovation, quality, and timeless charm to homes across the country. From dazzling ornaments to majestic trees, we curate magic in every corner — making your celebrations truly unforgettable.
Cancellation & Refund Policy
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- Cancellation & Refund Policy
At Roy’s Wonderland, we are committed to providing a seamless shopping experience. If you need to cancel an order or request a refund, please review the following policy.
Order Cancellation
- Before Shipment: Orders can be cancelled any time before they are shipped. To cancel, log in to your account, go to ‘My Orders’, and select ‘Cancel’.
- After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may initiate a return after receiving the product.
- Note: Customized or made-to-order items may not be eligible for cancellation once processing begins.
Refund Eligibility
- Damaged or Defective Products: If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting photos or videos.
- Incorrect Product Delivered: If the item received is different from what was ordered, contact our support team within 7 days of delivery.
- Return Approval: Refunds are issued only after the returned item passes our quality check.
Return Process
- Initiate a return request via ‘My Orders’ within 7 days of delivery.
- Ensure the product is unused, in its original packaging, and includes all tags and accessories.
- Our logistics partner will arrange pickup if eligible. In some cases, you may be asked to self-ship the item.
Refund Timeline
- Prepaid Orders: Refunds are credited to the original payment method within 7–10 business days after approval.
- Cash on Delivery (COD): Refunds are processed via bank transfer or wallet credit. You will be asked to provide your bank details during the return process.
Non-Refundable Items
- Gift cards, personalized products, and items marked “Final Sale” are not eligible for return or refund.
- Hygiene-sensitive items are non-returnable unless damaged or incorrect.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
roymasminez@gmail.com
140,6th Cross Street, MKB Nagar, Vyasarpadi, Chennai-600039